The laptop is no longer under warranty. I'm certainly no expert, but I suspect it's a software issue, not hardware. That's because the webcam worked just fine after I re-installed Dell Webcam Central. I Skyped on Thursday 3 days ago with full webcam functionality. I've also conducted webinars recently with Go To Meeting software, and my webcam worked fine using that software. Well from the Device Manager it looks like the web cam can't be detected by Windows properly that usually means a hardware problem or the webcam cable going to the motherboard may have become partially disconnected.
I can't help you reseat that unfortunately you may need to take it into a repair shop. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 7 Search Community member. Regina in LA. About 3 weeks ago, I was using Skype, and all of a sudden, Skype could no longer "find my webcam.
After re-installing, the webcam worked perfectly for about weeks both Dell Webcam Central worked and Skype webcam worked , but it has failed again. I turned on Skype today, and the same problem is happening. Skype and Dell Webcam Central cannot find a webcam. I'm afraid to un-install and re-install Dell Webcam Central software again, because Dell limits owners to only 3 installations.
I believe that my video drivers are up to date. Should I give up on the integrated webcam and purchase an external webcam? Is there any particular external webcam that you recommend? Thanks so much for your time and expertise! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 0. Report abuse. Details required :. Cancel Submit. Previous Next. Hello Regina, Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.
Thank you. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to A. User's post on September 13, Hi Jayant, I appreciate the time you gave me. Thanks for trying to help me!
Martin Birrane. Hi Regina, Have you checked to see if there are any driver issues with your webcam in Device Manager? In reply to Martin Birrane's post on September 13, Hi Martin, Thank you for taking the time to try to help. In reply to Regina in LA's post on September 13, Hi Regina, You may not have updated the drivers but Windows Update may have if it's been setup to automatically download and install updates.
Even if it does provide a driver and that resolves the issue for you again you'll still need to prevent those drivers from the windows update source from being downloaded and installed if that is the cause which I suspect it is Hope this helps Martin.
Hi Martin, Thank you again. Hi Martin, I tried installing the device driver again, and the message I get from the installation wizard is: Errors were encountered while installing the software for your devices. Do you have any advice on how I can avoid this error? Thanks again for your time. Hi Regina, Your webcam may be faulty.
Hope this helps Martin. Hi Martin, Thank you once again. File Name: bltadwin. Downloaded: 65, times. Last Time: 01 October On bltadwin. Save and fast, we.
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